Ecaira's Refunds & Cancellation Policy
At Ecaira, we strive to provide our customers with a transparent and easy refund and cancellation process. Please read the terms and conditions below carefully.
1. Order Cancellation
You can cancel your order at any time before it is shipped.
To cancel your order, please inform us immediately via email or through the Contact Us page.
Once the order has been shipped, it cannot be canceled.
2. Refund Policy
Refunds will only be issued under the following circumstances:
1. The wrong product was delivered.
2. The product is damaged or defective.
3. The packaging is broken.
4. In such cases, you must inform us within 48 hours of receiving the product.
3. Return conditions
The product must be unused, in its original packaging, and with all tags attached.
Refunds will not be issued for used products.
Hygiene-related products (such as toothbrushes, etc.) are not returnable unless they are damaged.
4. Refund process
Once the return is approved, the refund will be processed within 5-7 business days.
The refund will be issued to the same payment method used for the original order.
Depending on your bank or payment gateway, it may take additional time for the refund to appear in your account.
5. Exchange Policy
Currently, Ecaira does not offer exchange services.
If you receive a wrong or damaged product, you will receive a refund.
6. Shipping charges
If the return is due to our mistake (damaged/wrong product), the shipping charges will be borne by Ecaira.
In other cases, the shipping charges will not be refundable.
7. Contact Information
For any assistance related to refunds or cancellations, you can contact us.
mo: +91 9389710640
Email: Ecaira.in@gmail.com